INTRODUCTION We have entered into this voluntary Code with the Insurance Council of Australia (ICA). This Code commits us to uphold minimum standards when providing services covered by this Code. We acknowledge that our customers and our relationships with them are the foundations of our business. The terms of this Code require us to be open, fair and honest in our dealings with you. This Code aims to work with the many laws covering our conduct and in no way limits your rights … Continue reading General Insurance Code of Practice (GICOP)