At Edge Underwriting Pty Ltd 50 150 700 468 (Edge), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).
What is Personal Information?
The Privacy Act defines personal information to mean: “information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.
What is Sensitive Information?
“Sensitive information” is a subset of personal information and means: “information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information or templates.”
What kinds of personal information do we collect and hold?
When we are asked to issue a quote, an insurance policy, or assess a claim we ask you (or your insurance broker/representative) for the information we need to do so.
The kinds of personal information we collect and hold vary depending on the services we are providing, but generally can include:
- Your contact information such as full name (first and last), e-mail address, current postal address, delivery address and phone numbers;
- Your date of birth;
- Insurance history;
- Other information specific to our products or services such as collected via your insurance broker or intermediary or via proposal forms and questionnaires.
The type of sensitive information we may collect generally includes:
- Criminal Record;
- Health information; and
- Membership of a professional or trade association.
Where you apply for employment with us, we collect and hold your name, address, contact details, employment history, qualifications and experience, references and names and contact details of your referees. With your prior consent, we may also collect proof of identity and criminal records. How do we collect and hold personal information? We collect and hold your personal information in a manner that allows us to assist you now and in the future. We collect your personal information in writing, by email, through information submitted via our online services and verbally in person and by telephone. We generally collect your personal
information from your insurance broker. We may also collect your personal information from you, your other agents and representatives, including family members, third parties who you have asked to provide your personal information to us, your employer, third parties claiming under your policy, publicly available sources such as the internet, our claims administrators, claims assessors and investigators, expert witnesses, witnesses, medical service providers, law enforcement officers and statutory and regulatory bodies.
Where you apply for employment with us, we will collect your personal information from you, your agents and your referees.
The purposes for which we collect, hold, use and disclose your personal information
We collect, hold, use and disclose your personal information where it is reasonably necessary for, or directly related to, one or more of our functions or activities. These will usually include our insurance underwriting services, claims management services and risk management and other consulting services and to meet any obligations we have at law eg identity checks required by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and other legislation
For example, we usually need to collect, hold, use and disclose personal information where:
- We arrange insurance, so insurer(s) can decide whether to offer insurance or not;
- A claim is made, so the insurer can make a decision on the claim;
We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent). We will only use your personal information for the primary purposes for which it was collected or as consented to.
We usually disclose personal information to third parties who assist us or are involved in the provision of our services and your personal information is disclosed to them only in connection with the services we provide to you or with your consent. The third parties can include our related companies, our agents or contractors, insurers, their agents and others they rely on to provide their services and products (eg reinsurers), insurance reference bureaus, loss adjusters or assessors, medical service providers, credit agencies, lawyers and accountants, prospective purchasers of our business and our alliance and other business partners.
We also use personal information to develop, identify and offer products and services that may interest you or your insurance broker, conduct market or customer satisfaction research. From time to time we may seek to develop arrangements with other organisations that may be of benefit to you in relation to promotion, administration and use of our respective products and services. We do not use sensitive information to send you direct marketing communications without your express consent.
If we do propose to disclose or use your personal information other than for the purposes listed above, we will first seek your consent prior to such disclosure or use.
If we give third parties (including their agents, employees and contractors) your personal information, we require them to only use it for the purposes we agreed to.
What if you do not provide some personal information to us?
If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services or products. If you do not provide the required personal information we will explain what the impact will be.
What do we expect of you/ third parties we deal with when providing personal information about another person?
If we give you personal information, you must only use it for the purposes we agreed to.
Unless an exemption applies or we agree otherwise, you must meet the requirements of the Privacy Act, when collecting, using, disclosing and handling personal information on our behalf.
You must also ensure that your agents, employees and contractors meet the above requirements.
How do we manage the security of your personal information?
We take reasonable steps to ensure that your personal information is safe. We retain personal information in hard copy records and electronically with us or our appointed data storage provider(s). You will appreciate, however, that we cannot guarantee the security of all transmissions of personal information, especially where the internet is involved.
Notwithstanding the above, we endeavour to take all reasonable steps to:
- Protect any personal information that we hold from misuse, interference and loss, and to protect it from unauthorised access, modification or disclosure both physically and through computer security measures;
- Destroy or permanently de-identify personal information in accordance with the Privacy Act. We maintain computer and network security; for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to computer systems.
We take reasonable steps to ensure that personal information is current, accurate, up-to-date and complete whenever we collect or use or disclose it.
Throughout our dealings with you we will take reasonable steps to confirm the details of your personal information we hold and ask you if there are any changes required.
The accuracy of personal information depends largely on the information you provide to us, so we rely on you to:
- Let us know if there are any errors in your personal information you become aware of; and
- Keep us up-to-date with changes to your personal information (such as your name or address).
Access to and correction of your personal information
You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by in law. For example, we may refuse access where the:
- Information may have an unreasonable impact on the privacy of others;
- Request is frivolous or vexatious;
- Information relates to existing or anticipated legal proceedings and would not be accessible by the process of discovery in those proceedings;
- Information would reveal our intentions in relation to negotiations in such a way as to prejudice those negotiations.
Where providing access would reveal evaluative information generated by us in connection with a commercially sensitive decision-making process, we will provide an explanation for the decision rather than direct access to the information.
If we refuse access or to give access in the manner requested by you we will let you know why in writing and provide you with details about how to make a complaint about the refusal.
If we make a correction to your personal information we may retain a copy of the previous information for our records or as required by law.
If you wish to access your personal information please write to: Privacy Officer, Edge Underwriting Pty Ltd 19 Howard Street Perth WA 6000 firstname.lastname@example.org
In most cases we do not charge for receiving a request for access to personal information or for complying with a correction request.
Do we transfer information overseas?
Any personal information provided to Edge Underwriting Pty Ltd may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand, Singapore, United Kingdom and the United States of America. Details of the countries we disclose to may change from time to time. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
When we send information overseas, in some cases we may not be able to take reasonable steps to ensure that overseas providers do not breach the Privacy Act and they may not be subject to the same level of protection or obligations that are offered by the Act. By proceeding to acquire our services and products you agree that you cannot seek redress under the Act or against us (to the extent permitted by law) and may not be able to seek redress overseas. If you do not agree to the transfer of your personal information outside Australia, please contact us.
Sale or restructure of business
In the future we may consider the sale or restructure of our business or the purchase of the business of other entities. In such circumstances it may be necessary for your personal information to be disclosed to permit the parties to assess the sale or restructure proposal for example through a due diligence process. We will only disclose such of your personal information as is necessary for the assessment of any sale or restructure proposal and subject to appropriate procedures to maintain the confidentiality and security of your personal information. In the event that a sale or restructure proceeds, we will advise you accordingly.
You are able to visit our website without providing any personal information. We will only collect personal information through our websites with your prior knowledge for example where you submit an enquiry or application online.
Email addresses are only collected if you send us a message and will not be automatically added to a mailing list.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use may identify individual users.
- Cookies can either be “persistent” or “session” based. Persistent cookies are stored on your computer, contain an expiration date, and are mainly for the user’s convenience.
- Session cookies are short-lived and are held on your browser’s memory only for the duration of your session; they are used only during a browsing session, and expire when you quit your browser.
- We may use both session and persistent cookies. This information may be used to personalise your current visit to our websites or assist with analytical information on site visits.
- Most internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may limit the functionality of our website.
If you do have a compliant about privacy we ask that you contact our office first to help us to assist you promptly.
In order to resolve a complaint, we:
- Will liaise with you to identify and define the nature and cause of the complaint;
- May request that you detail the nature of the complaint in writing;
- Will keep you informed of the likely time within which we will respond to your complaint;
- Will inform you of the reason for our decision in resolving such complaint; and
- Keep a record of the complaint and any action taken in the Register of Complaints.
If you have a complaint please either email us at email@example.com or write to us at 19 Howard Street Perth WA 6000 and our Privacy Officer will then attempt to resolve the issue or complaint.
When we make our decision, we will also inform you of your right to take the matter to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied. In addition if you have not received a response from us of any kind to your complaint within 30 days, then you have the right to take the matter to the OAIC (contact details are provided below).
How to contact us and opt out rights
Telephone: (08) 9420 7900
Mail: Att: Privacy Officer 19 Howard Street Perth WA 6000
We welcome your questions and comments about privacy.
You can also obtain information on privacy issues in Australia on the Office of the Australian Information Commissioner (“OAIC”) website at www.oaic.gov.au or by contacting the OAIC by email at firstname.lastname@example.org or by calling on 1300 363 992.